Information about flying with AirLink Express: If there is something we did not cover please give us a call and we will be happy to answer any questions you may have.
Tickets are valid for a maximum of one year unless otherwise indicated. A 50% charge for cancellations 48 hours or less from date and time of flight or 25% charge if more than 48 hours in advance of date and time of flight may be applied. All tickets are non-refundable.
AirLink Express is a ticketless carrier. Paper tickets are not issued. An electronic receipt will be issued upon receipt of payment. AirLink Express recommends you print off your receipt and carry it with you.
Tickets are non-transferable.
Fares and rules are subject to change without notice.
The road conditions in Jamaica are legendary, and rightfully so. Despite constant efforts to fix the roads, the hot sun, hard rain and constant pounding from cars and cargo trucks have made even paved roads uncomfortable to travel.
Jamaica is a small country; however a 100 mile trip can take 4 hours or more road conditions get especially difficult during the rainy season, and with on-going road construction, can lead to lengthy delays especially during peak hours.
Jamaica is a very lush and scenic country, a lot more can be seen by air in a lot less time.
AirLink Express is proud to say that every flight we operate is a scenic tour above the country.
AirLink Express will make sure all of your baggage arrives at your destination in as good a condition as it has been received. Although, we can’t guarantee it will not have had as much fun as you!
What are your baggage allowances?
AirLink Express will try to accommodate your baggage. Our aircraft do not have any overhead baggage compartments.
Any baggage that cannot be carried on our aircraft will be accommodated on the next available flight or sent by road if prior arrangements are made (for charter flights only).
Carry-on bags are in accordance with the AirLink Express carry-on baggage policies.
What are you allowed to carry in your carry-on baggage?
The following items CANNOT be carried in your hand baggage (carry-on baggage):
If you have a reason that requires the need to carry syringes during a flight this may be permitted if medical evidence is produced. For example, a doctor’s letter when you check in or at security screening. This document should be kept with you at all times.
Other dangerous articles that cannot be carried
For safety reasons, dangerous articles such as those listed below (list includes but is not limited to) must not be carried in your hand (carry-on) or checked baggage:
Many of these listed articles may be carried as Air Cargo, provided they are in accordance with Air Cargo regulations.
Where are your delayed bags?
Making a baggage claim?
Due to the limits of liability, we strongly recommend that Passengers take out their own insurance, or declare the value of their property as ‘excess value’. We will not accept liability for a declaration above US $1,000.
All baggage claims must be substantiated by documented proof of purchase, including the date and purchase price. Depreciation will be deducted at our discretion.
We regret that we cannot accept liability for:
We love pets! And we are happy to have them with us on your next journey.
AirLink Express permits unaccompanied minors (UM) to travel without company of an adult under the following regulations:
Passenger Mobility at the Airport
Our Customer Service Department will be happy to arrange for a AirLink representative to help you at the airport.
All wheelchairs, sticks, crutches, walking frames and any other mobility aids or medical equipment are carried free of charge and not as part of your normal baggage allowance. A wheelchair is available at Sangster International Airport but not in the outside destinations.
Assistance Dogs are allowed in the cabin with the passenger